We can hear what cannot be listened to
Our voice sentiment analysis helps call centres to improve their services and monitor every call more precisely.
We can hear what cannot be listened to
Our voice sentiment analysis helps call centres to improve their services and monitor every call more precisely.
What makes Discidius special
- Voice analysis
- Speech-to-text
- Emotional analysis
- Artificial intelligence
What Discidius brings
Perfect overview and statistics
Advanced graphs and reports on individual calls, operators, call scripts and more. You can select only those parameters, dates and time periods that are beneficial for you and also set individual notifications when certain thresholds are reached.
Call analysed to the smallest detail
Thanks to our unique voice and emotional analytics engine, we can extract data from the call, such as: emotions and moods on both sides; stuttering speech; adherence to the call script; unintelligible speech and inappropriate expressions or banned words.
Reduction of fluctuation
Discidius helps to reduce turnover of staff through the early detection of quality decline and worsening emotional trends of the operator. Our innovative operator recruitment solutions also maintain staff motivation.
Operator rating
Thanks to our customizable operator overview, you can set your own criteria for evaluating operators quickly, automatically and efficiently.
Save money and time
Our call analysis minimizes the amount of call monitoring required by call centre management, saving significant amounts of time for call center managers. Reducing turnover and increasing call success by monitoring call scripts, on the other hand, saves operating costs.
Measurement of satisfaction
Discidius measures client satisfaction live, in real time. No need for retrospective feedback surveys. This allows Discidius to get instant feedback not only on call and product satisfaction, but also on the impact of a call script or recent training programme, for example.
We can analyse up to
of your calls.
More than
minutes of calls already analyzed by Discidius.
More than
of our clients have experienced an increase in sales since they started using Discidius
Clear intelligent statistics
Discidius offers a smart dashboard with customisable advanced graphics and overviews of individual calls, speech-to-text, emotional analysis, call scripts and more. You can select only dates and time periods that are relevant to you and discidius will clearly display the results.
- Display of emotions
- Weekly report display
- Comparison of operators
- Comparison of different time periods
- Notification settings and alerts
Measurement of satisfaction
Discidius measures client satisfaction live. There is no need for retrospective feedback surveys. This allows Discidius to get instant feedback not only on call and product satisfaction but also on the impact of a call script or recent training programme, for example.
Blog
How to Prevent Burnout in Call Centers: Factors, Consequences, Strategies
In every work environment, there are factors that can lead to employee burnout. Burnout is a state in which a person reaches the peak of their emotional, psychological, and often physical capabilities. It is important to be informed about what burnout is in order to maintain high performance and a positive work environment.
The Fate of Human Interaction in the Era of AI Customer Support
The Power of Human Interaction in Customer Support: How AI Enhances but Doesn't Replace the Personal Touch. Discover the role of empathy and individualized approach in creating meaningful customer experiences.
9 Management Tips for The Best Call Centre Performance
As a call center manager, it is your responsibility to ensure that your team is operating at maximum efficiency and effectiveness. Here are a few tips to help you manage your call center effectively.