Discidius

How does Discidius support your work?

Do you know that feeling? On the one hand, you're tied down by out-of-reach sales targets, on the other you're dealing with operator turnover. Meanwhile the clock is ticking in the background. The work of a call centre manager can be demanding, challenging, and difficult.

With Discidius, you can forget about time-consuming reporting and slow quality analysis. The resulting data from the app makes it easy to evaluate your team's performance, to plan employees training, improve the quality of customer service - thereby enhancing your sales results.

AI-based suggestions

Based on the analysis of call recordings data, Discidius can suggest specific moves - for example, what an operator could say to customers to better solve their problem. With relevant answers and insights, you'll improve customer satisfaction, and therefore sales performance.

AI-based suggestions

Alerts and smartlists

This tool should be tailored to your needs - never the other way around. That's why you can set up custom tracking for specific keywords, emotions and topics in Discidius. You can also set up alerts and receive immediate notifications about areas that are especially important to you.

Alerts and smartlists

Operators and team page

On a special subpage you will find detailed results of the operators' work, which will allow you to easily and honestly evaluate the quality of their work. You will also have detailed suggestions on what they could improve. The time-consuming analysis of every call will suddenly become a thing of the past and your operators will start achieving better performance.

Operators and team page

Questions, topics, keywords

Discidius provides you with a list of words, topics and questions that are repeated most frequently during calls. This feature will help you more promptly identify repetitive issues, understand customer needs, and plan precisely targeted training sessions.

Questions, topics, keywords

Sentiment analysis

Discidius automatically analysis the emotions from your calls to give you an overview of the overall sentiment. This allows you to react quickly to negative situations. Sentiment analysis also allows you to find out just as quickly what the current mood in the call centre.

Sentiment analysis

Dashboard

Allows you to more effectively manage your team and get useful information more easily - all the most important information is clearly displayed in one place.

Dashboard

Get your free analysis

Do you want to find how Discidius works? Discover all its features with a free sample data analysis. Get to work!

Get started

What do you get with Discidius?

Check icon

Better decision-making thanks to complex and clear information

Check icon

Better customer service

Check icon

Increased sales efficiency

Check icon

Identification of team training needs and performance gaps

Check icon

Effective management of your call centre operations

Average conversion

Try how it works

See Discidius in action. Schedule a meeting with us and we will show you how our app works.

Let’s have a chat

Hello, this is team Discidius!

We believe that well thought-out technology can help bring the avalanche of data in any call centre under control.

We are a small start-up supported by a group of passionate and committed investors. Partnered with Software Things, who provide us with development and maintenance services and actively participates in discussions regarding the further development of the application. We have come a long way and we can proudly say that we have a finished product and our first customers.

Where did our idea come from?

It all started with emotions. To be precise, the idea came from a previous solution that was based on a simple analysis of emotions from the speech. We decided to develop this tool further, and that's how Discidius was born - a complex application that helps call centres in their daily operations.

Discidius Team

Do you want to get to know our solution better?

Let’s have a chat
Zdjęcie formularza

Get your free analysis

Frequently asked questions

How is the analysis process structured at Discidius?

At Discidius, our analysis process starts with a free sample analysis to showcase our capabilities using sample data. After securing your data through a Non-Disclosure Agreement (NDA), we closely examine your unique processes and management practices. This allows us to customise our model to suit your specific needs. Once your data is integrated, we apply our advanced models to extract and maximise valuable insights.

Can Discidius correlate specific parameters with sales outcomes like lead conversion rates and revenue generation?

What is Discidius Smart Grade, and how do the suggestions provided enhance performance?

What are the costs associated with using Discidius?

What does the onboarding process with Discidius look like, including system integration?

Media about us