Discidius - Intuitive analysis for your call centre

How does Discidius support your work?

Do you know that feeling? On the one hand, you're tied down by out-of-reach sales targets, on the other you're dealing with operator turnover. Meanwhile the clock is ticking in the background. The work of a call centre manager can be demanding, challenging, and difficult.

With Discidius, you can forget about time-consuming reporting and slow quality analysis. The resulting data from the app makes it easy to evaluate your team's performance, to plan employees training, improve the quality of customer service - thereby enhancing your sales results.

AI-based suggestions

Based on the analysis of call recordings data, Discidius can suggest specific moves - for example, what an operator could say to customers to better solve their problem. With relevant answers and insights, you'll improve customer satisfaction, and therefore sales performance.

Alerts and smartlists

This tool should be tailored to your needs - never the other way around. That's why you can set up custom tracking for specific keywords, emotions and topics in Discidius. You can also set up alerts and receive immediate notifications about areas that are especially important to you.

Operators and team page

On a special subpage you will find detailed results of the operators' work, which will allow you to easily and honestly evaluate the quality of their work. You will also have detailed suggestions on what they could improve. The time-consuming analysis of every call will suddenly become a thing of the past and your operators will start achieving better performance.

Questions, topics, keywords

Discidius provides you with a list of words, topics and questions that are repeated most frequently during calls. This feature will help you more promptly identify repetitive issues, understand customer needs, and plan precisely targeted training sessions.

Sentiment analysis

Discidius automatically analysis the emotions from your calls to give you an overview of the overall sentiment. This allows you to react quickly to negative situations. Sentiment analysis also allows you to find out just as quickly what the current mood within the customer support team is.

Dashboard

Allows you to more effectively manage your team and get useful information more easily - all the most important information is clearly displayed in one place.

Get your free analysis

Do you want to find how Discidius works? Discover all its features with a free sample data analysis. Get to work!

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What do you get with Discidius?

Better decision-making thanks to complex and clear information.

Better customer service.

Increased sales efficiency.

Identification of team training needs and performance gaps.

Effective management of your contact center operations

Try how it works

See Discidius in action. Schedule a meeting with us and we will show you how our app works.

Let’s have a chat

Hello, this is team Discidius!

We believe that well-designed technology can help manage the data deluge in both small and large call centers.

We are a small start-up supported by a group of passionate and committed investors. Partnered with Software Things, who provide us with development and maintenance services and actively participates in discussions regarding the further development of the application. We have come a long way and we can proudly say that we have a finished product and our first customers.

Where did our idea come from?

It all started with emotions. To be precise, the idea came from a previous solution that was based on a simple analysis of emotions from the speech. We decided to develop this tool further, and that's how Discidius was born - a comprehensive application that supports telephone customer service operations of all sizes in their daily challenges.

Do you want to get to know our solution better?

Let’s have a chat

Get your free demo and analysis

Frequently asked questions

Is Discidius right for you?

Discidius is the ideal application for anyone prioritizing efficient phone-based customer communication. It's a perfect fit for customer support operations of any scale – from small phone support teams and evolving customer service departments to large contact centers and helplines. Whether you manage an information hotline, a customer care office, or a sophisticated call center, Discidius empowers you to optimize workflows, analyze data effectively, and make informed decisions, ensuring your telephone customer service consistently excels.

How is the analysis process structured at Discidius?

At Discidius, our analysis process starts with a free sample analysis to showcase our capabilities using sample data. After securing your data through a Non-Disclosure Agreement (NDA), we closely examine your unique processes and management practices. This allows us to customise our model to suit your specific needs. Once your data is integrated, we apply our advanced models to extract and maximise valuable insights.

Can Discidius correlate specific parameters with sales outcomes like lead conversion rates and revenue generation?

Absolutely! Discidius allows for the inclusion of additional metadata with each call, enabling detailed filtering and analysis based on specific parameters. This capability is crucial for identifying trends and correlations between various call metrics and key sales outcomes such as lead conversions and revenue generation. By leveraging this data, businesses can fine-tune their strategies to optimise performance and enhance profitability.

What is Discidius Smart Grade, and how do the suggestions provided enhance performance?

Discidius Smart Grade is an innovative feature designed to elevate the performance of your team. By analysing call transcriptions and specific performance metrics, Smart Grade assigns a score from 1 to 100 for each call, reflecting the overall effectiveness based on predefined criteria. Alongside the score, it provides three tailored suggestions for improvement, drawing on extensive data analysis. These insights enable managers to offer targeted coaching, helping operators enhance their skills and significantly boosting overall team performance.

What are the costs associated with using Discidius?

Pricing for Discidius is tailored to your specific needs and the volume of use, ensuring you receive the most cost-effective solution. We aim to make our services accessible and affordable, with costs comparable to the price of one or two daily coffees for our smaller clients. For detailed pricing information tailored to your organisation's specific needs, please contact us directly.

What does the onboarding process with Discidius look like, including system integration?

Our onboarding process is designed to seamlessly integrate Discidius into your operations. Initially, we conduct a detailed analysis, as described in our analysis process, to understand and align with your specific needs. Following this, our team of experts guides you through the full setup and ensures that you are fully equipped to utilise our tools effectively. We handle the integration with your existing call center systems on our side, making the transition smooth and beneficial. We provide ongoing support and regular check-ins to ensure that you continuously maximise the value from Discidius, making the transition smooth and beneficial.

Media about us

Hydrogen, artificial intelligence, emotions and circular fashion. Top 10 startups from the north of Moravia

They are making their way into the world with hydrogen technologies, artificial intelligence, 3D prostheses, software for recognizing emotions from the voice, logistics solutions in e-commerce or sustainable fashion.

We have selected 10 more startups

We selected ten new participants for the next wave of acceleration. During the Pitch Day, the jurors proposed, for example, startups that deal with digital inventory tracking, employment for parents during parental leave, or emotion analysis.

From drone to voice analytics. A startup is a turbulent environment

From drone to voice analytics. This is also part of the story of the startup from Jablunkov, Discidius, which with the help of artificial intelligence and voice analysis can monitor calls and contribute both to the performance of call centers and to improving the mental health of employees.

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Intuitive analytics for phone customer support