We Are a Partner of the ADMEZ Contact Center Conference 2025

In November, we were part of the ADMEZ Contact Center Conference 2025, the largest Czech conference focused on contact centers and customer experience.

The 25th edition took place on November 11, 2025, at the Clarion Congress Hotel in Prague. For us, it was mainly a day full of very concrete conversations – we spoke with people who deal with call quality every day and collected feedback on what today realistically slows down performance and customer experience the most.

What We Demonstrated at the Booth in Practice

At our booth, we demonstrated how Discidius transforms calls into clear data for managing quality and performance — so that instead of manually listening to recordings, you can within minutes see where things are breaking down and what exactly needs to be improved.

From our conversations with visitors, three main challenges repeatedly emerged. And these were exactly the areas where we demonstrated how Discidius can help solve them:

• Quality control at scale (not just a random sample of calls)
• Fast response to problems – immediately identifying when and where performance drops and, most importantly, why (so that processes, scripts, or coaching can be quickly adjusted)
• Targeted development of people – specific recommendations for coaching and training

The program was packed – from the future of contact centers and AI to very practical operational topics. For us, however, one thing had the greatest value: the opportunity to openly discuss with people from the industry what currently works on the line, what does not, and what would genuinely save them time.

"Events like these are a great opportunity to meet the community of people who deal with customer communication every day. It is clear that the role of data and AI in contact centers is growing rapidly – and that is exactly what Discidius responds to." Dominik Kuffa, Business Development Manager, Discidius

If you were not at the conference, or did not have time to stop by our booth and would like to discuss current trends and challenges in customer communication, we would be glad to hear from you. We will gladly listen to what you are currently dealing with and discuss together how it can be approached — and whether Discidius can help.

We thank the ADMEZ Association for organizing the entire event and everyone who stopped by our booth during the day. We look forward to meeting the contact center community again