Intuitive analytics for phone customer support
Drive smart decisions and streamline operations in your call center or phone-based customer support with in-depth data analysis and transparent reporting. Discidius empowers you to hear what remains unsaid, unlocking hidden potential.
How does Discidius support your work?
Do you know that feeling? On the one hand, you're tied down by out-of-reach sales targets, on the other you're dealing with operator turnover. Meanwhile the clock is ticking in the background. The work of a call centre manager can be demanding, challenging, and difficult.
With Discidius, you can forget about time-consuming reporting and slow quality analysis. The resulting data from the app makes it easy to evaluate your team's performance, to plan employees training, improve the quality of customer service - thereby enhancing your sales results.
AI-based suggestions
Based on the analysis of call recordings data, Discidius can suggest specific moves - for example, what an operator could say to customers to better solve their problem. With relevant answers and insights, you'll improve customer satisfaction, and therefore sales performance.
Alerts and smartlists
This tool should be tailored to your needs - never the other way around. That's why you can set up custom tracking for specific keywords, emotions and topics in Discidius. You can also set up alerts and receive immediate notifications about areas that are especially important to you.
Operators and team page
On a special subpage you will find detailed results of the operators' work, which will allow you to easily and honestly evaluate the quality of their work. You will also have detailed suggestions on what they could improve. The time-consuming analysis of every call will suddenly become a thing of the past and your operators will start achieving better performance.
Questions, topics, keywords
Discidius provides you with a list of words, topics and questions that are repeated most frequently during calls. This feature will help you more promptly identify repetitive issues, understand customer needs, and plan precisely targeted training sessions.
Sentiment analysis
Discidius automatically analysis the emotions from your calls to give you an overview of the overall sentiment. This allows you to react quickly to negative situations. Sentiment analysis also allows you to find out just as quickly what the current mood within the customer support team is.
Dashboard
Allows you to more effectively manage your team and get useful information more easily - all the most important information is clearly displayed in one place.
Get your free analysis
Do you want to find how Discidius works? Discover all its features with a free sample data analysis. Get to work!
What do you get with Discidius?
- Better decision-making thanks to complex and clear information.
- Better customer service.
- Increased sales efficiency.
- Identification of team training needs and performance gaps.
- Effective management of your contact center operations
Try how it works
See Discidius in action. Schedule a meeting with us and we will show you how our app works.
Let's have a chatDo you have any additional questions? Leave us a message!
Have a question? Get in touch with me.
Dominik Kuffa
Business Development Manager
Schedule a free 30-minute demo
* The analysis will be provided after a brief introductory conversation. We want to make sure it truly brings value to you – that's why we first schedule a quick call and only then grant access.
Frequently asked questions
Is Discidius right for you?
Discidius is the ideal application for anyone prioritizing efficient phone-based customer communication. It's a perfect fit for customer support operations of any scale – from small phone support teams and evolving customer service departments to large contact centers and helplines. Whether you manage an information hotline, a customer care office, or a sophisticated call center, Discidius empowers you to optimize workflows, analyze data effectively, and make informed decisions, ensuring your telephone customer service consistently excels.
How is the analysis process structured at Discidius?
At Discidius, our analysis process starts with a free sample analysis to showcase our capabilities using sample data. After securing your data through a Non-Disclosure Agreement (NDA), we closely examine your unique processes and management practices. This allows us to customise our model to suit your specific needs. Once your data is integrated, we apply our advanced models to extract and maximise valuable insights.
Can Discidius correlate specific parameters with sales outcomes like lead conversion rates and revenue generation?
Absolutely! Discidius allows for the inclusion of additional metadata with each call, enabling detailed filtering and analysis based on specific parameters. This capability is crucial for identifying trends and correlations between various call metrics and key sales outcomes such as lead conversions and revenue generation. By leveraging this data, businesses can fine-tune their strategies to optimise performance and enhance profitability.
What is Discidius Smart Grade, and how do the suggestions provided enhance performance?
Discidius Smart Grade is an innovative feature designed to elevate the performance of your team. By analysing call transcriptions and specific performance metrics, Smart Grade assigns a score from 1 to 100 for each call, reflecting the overall effectiveness based on predefined criteria. Alongside the score, it provides three tailored suggestions for improvement, drawing on extensive data analysis. These insights enable managers to offer targeted coaching, helping operators enhance their skills and significantly boosting overall team performance.
What are the costs associated with using Discidius?
Pricing for Discidius is tailored to your specific needs and the volume of use, ensuring you receive the most cost-effective solution. We aim to make our services accessible and affordable, with costs comparable to the price of one or two daily coffees for our smaller clients. For detailed pricing information, go to the pricing tab.
What does the onboarding process with Discidius look like, including system integration?
Our onboarding process is designed to seamlessly integrate Discidius into your operations. Initially, we conduct a detailed analysis, as described in our analysis process, to understand and align with your specific needs. Following this, our team of experts guides you through the full setup and ensures that you are fully equipped to utilise our tools effectively. We handle the integration with your existing call center systems on our side, making the transition smooth and beneficial. We provide ongoing support and regular check-ins to ensure that you continuously maximise the value from Discidius.