Meet Discidius.
We believe that well-thought-out technology can help you manage the flood of data in your call center, whether you have five agents or five hundred.
Our application listens to phone calls and extracts key insights. It tracks emotions, tone of voice, dialog dynamics, moments of silence, and script compliance, while also alerting you when a customer is thinking about canceling. Instead of relying on random spot-checks, you get a full, clear picture of your entire department's performance. You know exactly what works great and where your team needs support.
Our journey started with emotions in the human voice, which inspired our very first tech tests. We quickly realized we should take it a step further and build a complete analytics environment tailored to the challenges of modern contact centers. That is how Discidius was created. Today, we put a refined, proven tool into leaders' hands—one that is already supporting our clients. Let's see how we can help your company, too.
Media about us
Combining Discidius AI Analytics with Telefonická Komunikace's Operator Training
Discover how AI call analysis in partnership with Discidius helps contact centers systematically improve the quality of phone communication — based on data, not gut feeling.
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Discidius Selected for the StartIt Acceleration Program by ČSOB
We selected ten new participants for the next wave of acceleration. During the Pitch Day, the jurors proposed, for example, startups that deal with digital inventory tracking, employment for parents during parental leave, or emotion analysis.
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Podcast: MSIC Vyfáráno #14 - From Drones to Voice Analytics
From drone to voice analytics. This is also part of the story of the startup from Jablunkov, Discidius, which with the help of artificial intelligence and voice analysis can monitor calls and contribute both to the performance of call centers and to improving the mental health of employees.
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